Textel is a cloud-based texting platform for contact centers that has raised $4 Million in the Series A funding round. Cultivation Capital was the prime investor in the Series A funding round and additional investment from Capital Midwest Fund III and Stout Street Capital. A total of $5Millions was raised in the funding round with an aim to drive additional partner sales and marketing of the company. Texel is also planning to increase product functionality.
Cultivation Capital is known as one of the earliest stage venture firms in North America. Till now, it has managed over 145 diverse brands including Sharpen and Benchmark. Cultivation Capital handles the family of funds which is intended for the early stage of the investment on the new budding brands that shows milestone success in a short period of time and have a substantial product, traction, and revenue.
The funding gained from Series A round will boost the continuous growth in traction with customers in the market of the enterprise contact center. It has integrated with the contact center as a service (CCaaS) solutions leaders like Genesys® and NICE inContact serving to its customers. The number of employees has doubled from the past year and still looking for employees in the upcoming months.
According to Paul Weber, a member of Textel’s board of directors and Venture partner in Cultivation Capital, Contact centers are continuously searching for methods for reducing the call volumes and increasing efficiency. Textel has better tools to improve overall customer experience and its texting platforms provide a better channel for communications as well. They are excited about the simplification yet maintaining an impactful way of connecting businesses to its customers.
Textel can divert the incoming message to an available SMS-proficient agent with a chat window that can text back. It works smoothly in NICE inContact and Genesys environments. It can also outbound text on an ad hoc query basis or event basis.
Mr. James Diel, CEO, and Founder of Textel mentioned that with this round of funding we will be able to create a feature-rich texting platform. We are prepared to get the customers that need it and Contact centers that are expecting it.
