Edelweiss Tokio Life Insurance Pvt. Ltd. is a leading life insurance company in India operating across 116 Branches with over 58K Agents, headquartered in Mumbai.
| The Challenge | Canon’s Approach | The Results |
| Frequent breakdown in imaging infrastructure resulting business and productivity loss Lack of integration between hardware and software solutionsOutdated features in print fleetEscalating Management Costs | Customized solution comprising of Canon’s imageRUNNER A4 and A3 MFD’s and DR-C225II Document ScannerAdvantage of Canon’s Patented TechnologiesOptimized operating costs and almost 98% machine uptimeVast Service Support Network | Enhanced business productivity Robust machines and elimination of breakdowns owing to centralized service supportGood compression size output from document scanner for DMSCustomer service through SLAs |
Expressing his views, Mr. Sharad Sawant, Senior Manager – IT, Edelweiss Tokio Life Insurance said, “Last few months have been monumental for us, and our growth numbers speak for our success. Document handling has never been this easy and Canon’s products make processes effortless thanks to their intuitive operations. While we did evaluate other OEMs to take on this task for us, Canon’s user-friendly, secure, and cost-efficient products built on advanced technologies, made it a must-have partner to fulfill all our business requirements.”
Challenges Hindering Growth & Expansion
Initially, when Edelweiss Tokio Life Insurance started operations in the country they worked with a third-party vendor for purchase and servicing of their business imaging infrastructure.
This partnership was effective till the time Edelweiss had few (6-7) branch offices across the country, but as the organization scaled and gradually crossed 100 branches pan-India, their requirements increased manifold.
The expansion also saw operational challenges which needed immediate addressing and could not be fulfilled by their then existing vendor.
Edelweiss wanted a partner who could support the evolving needs of the organization by providing best in class secure machines with a high uptime and a partner who could provide on-time service management.
Rescued By The Experts
Canon India brought with it significant expertise in the Insurance vertical, having been the trusted print and digitization partner for majority of the companies in the BFSI segment.
The solution customized for Edelweiss included compact and fast 35 PPM A4 MFDs along with the high-speed DR-C225II document scanners for digitization of customer KYC data for the branch offices. For the head office an imageRUNNER ADVANCE 35 PPM A3 MFD with McAfee embedded security for protection against ransomware and malware was recommended.
Canon’s imageRUNNER A4 MFD perfectly matched the organization’s needs – a robustly designed cost-effective compact device proved suitable for the branch offices. For the head office, imageRUNNER ADVANCE 35 PPM with quick start-time and optimum electricity consumption, which was possible because of Canon’s on-demand fixing technology, offered all-round data and network security.
To manage the growing digitization needs of the organization, the Canon DR-C225II document scanner is capable of scanning 25 sheets per minute. Combining unique design and innovative features, it offers affordable scanning without compromising on performance. It was used to scan a variety of documents ranging from id cards, A4 size documents, legal size documents and even A3 size documents using the folio scanning feature.
With service presence in almost 1,000+ locations, Canon India was able to ensure efficient and quick service in the remotest of branches.
Big Smile with Canon
With the successful setup of Canon’s MFDs, Edelweiss Tokio Life Insurance’s work productivity across branches increased significantly. Enhanced capacity to manage workloads, superior print quality, robust and durable hardware and increased machine uptime were some factors that contributed towards a successful outcome.
Edelweiss’ partnership with Canon exceeded their expectations by providing insurmountable business results through effective management of employee workloads and printing & scanning requirements with top-notch solutions & services.
This case is a quintessential example of end-to-end service delivery by a business partner for their customer with the perfect blend of solutions from input to output bound business.
Staying true to its commitment of ensuring ‘Customer Delight’, Canon enabled Edelweiss Tokio Life Insurance to effectively resolve its operational challenges, thereby proving that ‘Business Can Be Simple’ with Canon.
