Gurugram, April 2023: Kapture – a renowned SaaS-based Customer Experience platform has announced the appointment of Lijo Mathew as Vice President of Operations, effective 3rd April. With this appointment, the CX platform takes a step forward in strengthening its leadership team and market position.
Lijo Mathew has an extensive 22+ years of experience in overseeing customer experience, product implementation, and account management functions. He is an astute business leader who has driven successful execution across product development while promoting a robust work environment. His appointment will play an instrumental role in enriching Kapture’s business strategies in industrializing the product implementation roadmap.
Commenting on his appointment, Sheshgiri Kamath, CEO & Co-founder, of Kapture, said, “Vikas and I are excited to welcome Lijo to the team and the rocketship that is Kapture. Kapture is growing from strength to strength and having Lijo as a key leader is critical for us. Lijo has rich domain expertise and experience which look forward to leveraging into Kapture. This is a step in the right direction for both of us as we look forward to scaling Kapture together in the coming years.”
Lijo Mathew, VP of Operations, Kapture CRM, said, “I am thrilled to join Kapture. Their culture, commitment, and emphasis on customer-centric solutions have truly impressed me. With a unique blend of people, processes, technology, and intelligence, Kapture’s Customer Support Automation platform is poised to make a significant impact across industries. I am excited about the opportunity and look forward to contributing to the company’s future success and providing leadership in shaping its growth trajectory.“
Prior to his stint at Kapture, Lijo Mathew worked in strategic roles ranging from being Group Leader to Vice President of Operations with organizations such as Accenture, Sutherland Global Services, Tata Business Support Services, Wipro BPO and NIIT.
Lijo will play an instrumental role in enriching Kapture’s business strategies in industrializing the product implementation roadmap.
