Bengaluru – June 12, 2023: Flipkart’s subsidiary and service arm, F1 Info Solutions & Services Private Limited, announced a collaboration with Google to provide end-to-end customer support for Google Pixel phones through a centralized repair center in Noida and also through walk-in service centers across 27 cities in the country (Store locator).
At the walk-in service centers, customers can get simple issues resolved or obtain information about the features of their Pixel device. If their device needs physical repair, this will be done through the centralized repair center in Noida. The walk-in center will securely pack it and ship it for servicing, after which they will communicate with the user until their device is repaired and returned to them at the center.
Over the years, F1 Services has invested in training and building a robust pool of qualified technicians to ensure enhanced after-sales services are provided to its customers. Technicians at F1 Services have been trained by experts from Google to service Google Pixel phones.
Speaking about the collaboration, Dr. Nipun Sharma, CEO at Jeeves Consumer and F1 Info Solutions & Service, Flipkart Group, said, “Understanding the challenges faced by customers grappling with a shortage or poor quality of after-sales service, F1 Services has focused on establishing a comprehensive and customer-centric after-sales service network. We are delighted to be selected by Google Pixel as their customer care service provider to provide end-to-end after-sale services for Pixel phones. With 28 walk-in service centers and a centralized repair center, users of Google Pixel will now have access to seamless after-sale services from skilled professionals. This collaboration reinforces F1 Services’ expertise in delivering exceptional after-sale services to elevate the customer experience.”
F1 Services has a deep network of proprietary services and partner networks. It provides a wide range of comprehensive after-sales solutions such as repair, maintenance, installation, demo, and VAS (Value-added service), including protection and extended warranties, inbound, outbound, and non-voice customer care services spanning 40+ product categories.
