Bengaluru, 29 September 2023: Locus, a market-leading dispatch management SaaS company, has announced the onboarding of Nagaraju KB (KBN), Ex-BigBasket’s Chief Customer Experience Officer, as a Strategic Advisor. KBN brings a wealth of experience and expertise in supply chain operations, logistics management, and customer engagement, which will further strengthen Locus’ commitment to delivering exceptional solutions to enterprises. In his role as an Advisor, Nagaraju will synergize with Locus’ product and strategy teams, infusing nuanced industry insights into the company’s offerings, thereby catalyzing its growth and reinforcing its market leadership.
Before joining Locus, KBN was part of the senior management team at Bigbasket for nearly a decade where he oversaw crucial customer-facing functions, including delivery operations and customer support, scaling the company with exceptional customer experience benchmarks. Earlier, he helmed TVS Logistics Services Ltd. as its Chief Operating Officer, orchestrating full-spectrum operations, driving business growth, and upholding customer satisfaction for their India sector. Before that, Nagaraju also held leadership roles at leading brands such as Lenovo India, HP India, DB Schenker, Wipro, etc.
“We are pleased to have KBN onboard. His steadfast support and guidance since our foundational partnership with BigBasket have been invaluable. As we strategize to amplify our industry footprint further globally, we foresee Nagaraju’s deep knowledge in logistics operations, and customer experience contributing significantly to our growth plans,” said Nishith Rastogi, Founder & CEO, Locus.“My relationship with Locus has always been one of mutual growth and vision alignment. Now, as a Strategic Advisor, I’m eager to collaborate and combine my expertise with the Locus team to drive product innovation that elevates the entire logistics and supply chain ecosystem and also accelerates growth for Locus. The future holds immense potential, and I’m honored to be a part of it.”, said Nagaraju KB, Strategic Advisor.
