Automation and Digital transformation are two key buzzwords we hear very frequently. These technologies have indeed toppled our lives into a whole new dimension
Process automation is a powerful framework to automate business processes for improving productivity and communication across companies. This would bring about amazing customer service with a competitive edge, thereby pushing the organization ahead to digital transformation.
Although ‘digital transformation’ and ‘automation‘ are used interchangeably they have different implications. Automation involves applying technology to make processes run themselves, making processes more productive as well as increasing transparency. Therefore, automation can be called a means to an end, and the ideal end is digital transformation.
Digital Transformation
Real digital transformation is tied with utilizing all the digital tools available and accessible– including data analytics capabilities and automation – to change how a business works and makes decisions.
Organizations like Netflix and Uber are frequently referred to as leaders of digital transformation; they disrupted their ventures by utilizing the innovation and data accessible to them to reconsider their products and to further address client needs which they didn’t realize earlier.
Automating daily work processes lies at the core of a result-oriented digital transformation. If a company does not, still, have a basic workflow automation solution, it is best to begin investigating one at this point.
Utilizing such a platform, one can digitize structures for customers and employees, and also automate normal processes to further measure their effectiveness. With this data, one can decrease problem areas to drive an authentic change to improve business execution.
Stats
As per studies conducted by Salesforce, 81% of IT companies are expected to automate more errands in the next 12-18 months. 57% of companies say they are at least directing automation of processes as per McKinsey.
As innovation investments increase, so does the weight on IT to provide automated processes. The best innovation ventures for 2020 have been incorporating security (53%), big data and analytics (48%), multi-cloud (41%), and AI/ ML (41%). These advancements will present new reconciliation needs as companies leverage data to make these investments effective.
Incorporation
The capability to automate and accelerate digital transformation is crucial for future achievement. If companies are unable to incorporate data, create intelligent work processes through automated processes, and digitally change – income, profitability, and development will endure, especially customer experience.
According to IDC, automation, and autonomous-IT are driven by the more prominent need for speed, innovation, and agility. In the coming years, all IT and automation activities across the globe will have a cloud environment as the fundamental structure that broadens asset controls and real-time analytics capabilities.
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