The distinctions between B2B and B2C marketing have reduced in recent years. It has become a haze as a result of the pandemic. Take, for example, the Work-From-Home phenomenon.
Almost everyone nowadays is setting up their own home office and hunting for ergonomic seats. Connecting with Business Buyers and End-Users is now a must for B2B enterprises.
Here are five actions B2B organizations may take to start connecting with end-users:
- Employee Advocacy: According to digital marketing research, clients are more likely to connect with and trust employees than institutions. When compared to corporation posts, employee-shared information gets a 2X click-through rate.’
B2B marketers should make their product designer, R&D team, installation, or service teams the faces of their brand value proposition to interact with end-users. There aren’t any stunning images of their products.
- Service marketing: The most effective technique to interact with end-users is through service marketing. While B2B enterprises sell their products to Business Buyers, they give after-sales services to End-Users.
With the introduction of linked items powered by the Internet of Things (IoT), B2B enterprises may provide End-Users with a variety of new services such as remote health checks and maintenance, as well as on-demand product repair and replacement. With a new business model known as Product-as-a-Service, some organizations have gone even further (PaaS).
In essence, End-Users are more concerned with service than with product technical supremacy (which they did not buy in the first place). Businesses should divide their marketing budgets wisely between items for Business Buyers and services for End-Users.
- Make the consumer the protagonist of the tale: “I’ve noticed that people forget what you say and do, but they never forget how you make them feel.”, Maya Angelou says. This is what marketing is all about. The end-user experience should be the focus of B2B companies’ brand stories, and they should provide genuine references and testimonials.
- Ingredient branding: ‘Simplicity is the key-note of true elegance,’ declared Coco Chanel, and it is still the best marketing credo to this day. This is the online and spends about 20% of their time with salespeople during the purchases difficult task for B2B marketers who are accustomed to bombarding Business Buyers with technical information.
- Digital First: We live in a Digital First society now. Our customers conduct their research process. End-user marketing on social media platforms is required for B2B marketers.
The B2B industry has some interesting moments ahead as customers evolve and their needs change. All we have to do now is rethink our buyer and end-user relationships.
Follow and connect with us on Facebook, LinkedIn & Twitter
