BeatO, India,s largest virtual diabetes care platform proudly announced that it has been honored with the esteemed award for the Best Omni Channel Customer Experience Initiative in Health Tech at the 3rd Annual CX Excellence Awards 2024 – Delhi Edition recently. The event brought together industry leaders, innovators, and experts to celebrate outstanding achievements in customer experience.
Representing BeatO at the event was Ankit Dixit, Head of Customer Experience, who accepted the award and shared valuable insights as a panelist on the topic, ‘Decoding the Diligent CX Map: Trends, Challenges, and Innovation in the Industry.’
“Winning awards for the best customer experience isn’t just about accolades; it’s a testament to our unwavering commitment to our customers who have embraced the BeatO Care Programs & Smartphone Glucometer Devices to manage diabetes and lower their HbA1C levels. Emphasizing customer experience within a diabetes digital healthcare company is essential for fostering patient engagement, cultivating enduring connections, enhancing results, administering tailored care, and offering crucial education and support. Their satisfaction isn’t just a goal; it’s our mission. Because in the end, there’s only One Boss – THE CUSTOMER – and ensuring their happiness is the cornerstone of our success” said Ankit Dixit, Head of Customer Experience, BeatO.
The CX Excellence Awards aim to acknowledge and celebrate organizations and individuals who demonstrate excellence in customer experience across various industries.
BeatO’s win underscores its dedication to prioritizing customer satisfaction and providing holistic solutions to address the needs of its users.
Gautam Chopra, CEO and Founder, BeatO said, “The BeatO app has 3 million users; every BeatO user is unique and essential to us. Empathy and service are our core values. We aim to give every user the best, personalized service and experience, hopefully translating into better health outcomes. We try to make access to healthcare seamless and effortless so that we can enable and empower millions to make the right decisions for their health.”
