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Consumer Behavior and CRM

Nearly 49% of customer support teams seek Gen AI-powered self-serve platforms that provide human-like- conversations to customers, Kapture CX survey
AI

40% of travel enthusiasts find unresponsive customer support as the most frustrating, reveals Kapture CX survey report

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CleverTap launches Clever.AI, the AI-Driven Edge for Customer Engagement & Retention
AI

CleverTap launches Clever.AI, the AI-Driven Edge for Customer Engagement & Retention

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Call Management CRM Runo raises $1.5 Million in Pre Series A led by Unicorn India Ventures and Callapina Capital
Branding and Advertising

Call Management CRM Runo raises $1.5 Million in Pre Series A led by Unicorn India Ventures and Callapina Capital

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AIR INDIA Augments Customer Care With 5 New Centres Globally
Branding and Advertising

AIR INDIA Augments Customer Care With 5 New Centres Globally

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Top Ramzan 2024 spends by users range from Rs 1.3 lakh to Rs 3.5 lakh; overall spends grow 50%: Simpl Checkout Scan
Consumer Behavior and CRM

Top Ramzan 2024 spends by users range from Rs 1.3 lakh to Rs 3.5 lakh; overall spends grow 50%: Simpl Checkout Scan

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FCB/SIX India appoints Gagan Prabhakar as VP - CX Operations and Arun Iyer as Sr. Director – CRM
Branding and Advertising

FCB/SIX India appoints Gagan Prabhakar as VP – CX Operations and Arun Iyer as Sr. Director – CRM

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IndiaFirst Life Collaborates with Salesforce to Reimagine Customer Experience and Drive Operational Efficiency
Branding and Advertising

IndiaFirst Life Collaborates with Salesforce to Reimagine Customer Experience and Drive Operational Efficiency

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Dish TV Launches 'Own Your Customer' Initiative, Forges Crucial Partnership with Local Cable Operators (LCOs)
Branding and Advertising

Dish TV Launches ‘Own Your Customer’ Initiative, Forges Crucial Partnership with Local Cable Operators (LCOs)

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Women working with gender equality leading organisations have three times higher loyalty, productivity, motivation, and belongingness scores than those working with laggards: Deloitte’s Women @ Work survey
Case Studies

Almost 50% of Indian consumers opt out of ICE to embrace environment conscious hybrid tech: Deloitte 2024 Global Automotive Consumer Study

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Guaranteed Early Income with Bajaj Allianz Life Assured Wealth Goal Platinum Smart Income to Meet Your Life Goals Earlier
Branding and Advertising

Guaranteed Early Income with Bajaj Allianz Life Assured Wealth Goal Platinum Smart Income to Meet Your Life Goals Earlier

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