The Conversational Artificial Intelligence (AI) is one of the emerging and promising technologies that has various applications ranging from support chatbots skill chatbots, assistant bots, and transactional bots. In the near future, there would be an everlasting friendship between human beings and Conversational AI platforms. Organizations would work much more efficiently when humans and Conversational AI platforms work together.
Conversational chatbots or chatterbots are taking advantage of Conversational AI to enhance customer satisfaction and hence increase the profit. Artificial Intelligence would be employed to help and take care of the elderly people, assist in life-saving operations, and helps in calamity management.
With the help of Artificial Intelligence and Conversational Intelligence, the present-day chatbots can be classified as voice conversational interface and text conversational interface.
Conversational AI platforms together with Artificial Intelligence will help and assist the agents of real or human customer service. Nowadays chatbots can be seen in various domains of the organizations. The bots that power the Conversational AI keeps on facing changes as the task of the latter is changing. The role keeps on changing from answering simple questions to complicated requests.
Generally, one of the largest insurance companies in the world uses a chatbot that leverages NLP or Natural Language Processing. The Natural Language Processing transforms the voice queries of the customers to text queries or queries in the text form and answers all the queries regarding home and auto insurance policies. Generali could save about 1 million USD with the help of NLP.
The Banking, Financial Services, and Insurance or BFSI sector use chatbots to assist the professionals in banks to open every customer account through the agents. The agent completes all the requirements such as KYC, collection of address proofs, and details of income. With the help of Conversational AI, the bank professional and the agent can easily communicate with each other.
The Natural Language Processing (NLP) and deep learning will bring enormous opportunities and with the help of NLP and deep learning, chatbot or chatterbot platform could explore opportunities to interact and act as a new development face and could help in the improvement of the world. Future Conversational AI would be able to solve any complicated queries.
