Bengaluru, June 2, 2022: Tesco Business Services (TBS), the global services arm for Tesco worldwide, has been recognised as one of the top 20 most admired Shared Services/GBS Organisations globally by the Shared Services & Outsourcing Network (SSON). For four consecutive years, TBS has received this recognition as it continues to distinguish itself as an industry leader in the Global business services domain. SSON’s benchmarking survey captures 35 metrics across eight common areas such as attrition, automation, HR & talent, payroll, procure-to-pay, order-to-cash, record-to-report, etc. The study also shares insights on the GBS’s service delivery model, future of work initiatives, automation and resourcing strategies, and key objectives of the year.
Speaking on the recognition, Sumit Mitra, CEO – Tesco Business Services and Tesco Bengaluru, said, “It has been a phenomenal year for Tesco, and Tesco Business Services has been right at the heart and centre of Tesco’s growth journey. Our continued strategic investment in building a differentiated digital, intelligent, and intuitive model that unleashes the power of data through deep analytics and insight led to our growth as one of the market leaders in the GBS industry. It’s an extremely proud moment for us to be recognised by SSON as one of the top 20 Shared Services for four consecutive years. The entire Tesco Business Services team has shown incredible resilience and consistency in its pursuit towards serving our customers, communities, and planet a little better every day.”
Tesco Business Services delivers 8 out of 10 core business processes for the Tesco Group. It aims to simplify and scale the reach of our services to our customers, colleagues, and suppliers through a best-in-class intelligent and digital Business Services model. Tesco Business Services looks to create an “untapped value “opportunity for the Tesco Group by simplifying how it works and empowering its colleagues to do more for the customers.
Each year, SSON recognises the achievements of Shared Services Centers and their service delivery teams that demonstrate exceptional performance and exceed industry standards.
The Shared Services and Outsourcing Network (SSON) is an online source for global business services executives and business leaders who leverage technology and best practices to improve operational efficiency. It is the largest and most established community of shared services and outsourcing professionals globally.
