Gokwik, a leading e-commerce enabler concentrating chiefly on improving conversion rates for e-commerce brands, has declared the nomination of Amit Sharma as its CCO (Chief Customer Officer).
Sharma would be operating closely with the rest of the verticals and the administration team in running GoKwik’s concept to maximize the significance of delivery to its clients as a component of the company’s development strategy. He would be accountable for developing an enablement layer within the team to scale good CS practices and hygiene to fuel growth and retention initiatives.
With over 12 years of understanding of customer prosperity and delivery, Sharma enters Gokwik from MoEngage, a prominent customer engagement platform where he led customer success, enactment and onboarding while fine-tuning the overall development strategy for South East Asia and ANZ during his period. In his prior roles, Sharma has also worked as customer success and delivery lead with Observe.AI in San Francisco and Bengaluru. He assisted the company to rise from seed to a $88 million Series B stage.
On the nomination, Chirag Taneja, Co-founder of GoKwik, asserted, “As we broaden our business into fresher segments and geographies, it evolves critical to often bring the nicest practices in improving and reviving GoKwik’s customer care approach and supervision. We acknowledge that with Amit coming on board, we would create a world-class organization concentrated on the ethos of customer centricity and boost e-commerce conversion rates at a quick scale.”
With an emphasis on the performance of product-led growth, GoKwik glimpses to recount its India achievement stories in markets such as EMEA, APAC, and Americas.
Remarking on his appointment and position at GoKwik, Sharma announced, “As an individual passionate about customer satisfaction, GoKwik’s merchant-first philosophy is very appealing to me. The conception of this company is to develop products that cater to the biggest crises e-commerce brands encounter today is admirable. I am delighted to provide to this quickly growing company and its rapidly expanding diverse set of the consumer base. Wishing to take the combination of best-in-class products supported by round-the-clock customer care elevated with team GoKwik.”
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