San Francisco, California, 28th January 2025: Hexnode, the enterprise software division of Mitsogo Inc., announced the launch of Hexnode Genie, an AI-powered feature integrated into its unified endpoint management (UEM) solution. Designed to empower IT admins, Hexnode Genie allows users to generate custom scripts using natural language prompts, as well as provides real-time chat assistance for customers.
As technology evolves at an unprecedented rate and workspaces become increasingly decentralized, IT admins are tasked with managing complex IT environments. With tight deadlines and a multitude of tasks, relying on manual scripting can be time-consuming and prone to errors, adding undue stress to already demanding schedules.
With Hexnode Genie, IT admins can generate customized scripts for Windows and macOS devices in mere seconds, eliminating the need for extensive coding knowledge. Genie also allows for easy customization and validation of scripts, ensuring seamless and efficient execution.
In addition to its scripting capabilities, Hexnode Genie serves as a real-time chat assistant for customers. It provides quick references to comprehensive help documentation and clarifies IT terminology, improving troubleshooting and minimizing downtime for IT admins. Users can engage directly with Hexnode’s live technical support team when queries remain unresolved or requires further clarification.
“We’re constantly exploring ways to improve the IT support experience,” says Rachana Vijayan, Chief Marketing Officer and Director of Sales & Partnership at Hexnode. “Genie addresses the pain-points for non-technical users, allowing IT teams to spend less time on mundane tasks and focus more on what’s truly important: helping the business succeed.”
As Hexnode Genie continues to evolve, it is poised to enhance its features, particularly in policy recommendation and customized reports.