JW Marriott New Delhi is delighted to announce the appointment of Neha Kapoor as its new Director of Rooms. Ms. Kapoor brings a wealth of experience to this role, boasting over 14 years of success in the hospitality industry. Throughout her career, she has consistently demonstrated a commitment to driving guest satisfaction, revenue growth, and operational excellence.
Having received prestigious accolades such as the BW Hotelier – Director of Rooms award (East) for 2023 and the Hotelier India – Best Front Office Manager award for 2021, Neha brings a proven ability to drive results. Her career spans across renowned hospitality brands, where she consistently demonstrated outstanding leadership and achieved remarkable milestones.
In her most recent position as Director of Rooms at the JW Marriott Kolkata, Ms. Kapoor spearheaded all aspects of the rooms division. This included overseeing room inventory management, guest experience, and maintenance. A seasoned leader with a passion for hospitality, Ms. Kapoor is highly respected within the industry for her exceptional skills across various areas. Her comprehensive understanding of both rooms and engineering operations allows her to ensure seamless guest experiences while maintaining the highest standards of quality and comfort. A champion of guest satisfaction, she boasts a proven track record of exceeding expectations. Ms. Kapoor is also a strategic thinker with a keen focus on maximizing revenue and profitability, while her natural leadership abilities inspire and motivate her team members to achieve their full potential.
In her own words, Neha Kapoor shares, “My vision is to curate an unparalleled guest experience defined by impeccable service, exquisite comfort, and unwavering attention to detail. With a dedication to innovation and personalized hospitality, we strive to exceed every expectation, creating unforgettable moments that resonate long after our guests depart. Our commitment to excellence ensures that each stay is not just a stay, but a transformative journey of indulgence, sophistication, and genuine warmth.”
With Ms. Kapoor’s leadership at the helm, the hotel aims to continue its legacy of providing exceptional service and exceeding guest expectations for years to come.
