Pinnacle Teleservices, a trailblazer in communication solutions, captured the spotlight at the Mobile World Congress 2024 with the grand unveiling of 1SPOC, its revolutionary platform designed to elevate customer engagement to unprecedented heights. The event in Barcelona, Spain, witnessed 1SPOC emerge as a standout participant, drawing attention from industry professionals and garnering acclaim for its innovative approach.
Over the course of the four-day event, 1SPOC engaged with over 500 participants, predominantly from the business sector, fostering meaningful interactions and discussions. Focusing on understanding evolving market needs and trends, the team engaged with over 1,000 CXOs, solidifying valuable relationships and insights.
1SPOC captivated attendees with its revolutionary features and capabilities. Offering a trustworthy No-Code Low-Code platform, seamless API integration, and intelligent decision nodes, 1SPOC addresses the dynamic requirements of businesses in an increasingly digital landscape. Attendees were particularly impressed by 1SPOC’s ability to reach millions across multiple channels, seamlessly integrate live agent support, and provide tailored reports for data-driven decision-making.
Commenting on the success at Mobile World Congress 2024, Rajesh Banerjee, CEO expressed enthusiasm for the future. “We are thrilled by the overwhelmingly positive response to 1SPOC at the Mobile World Congress. Our platform’s ability to empower businesses with advanced communication solutions resonated strongly with attendees. As we look ahead, we remain committed to further enhancing 1SPOC’s capabilities and revolutionizing communication management for our clients.”
1SPOC isn’t just a platform; it’s a revolution in customer engagement. Standing for the shift from CPaaS (Communication Platform as a Service) to CXaaS (Customer Experience as a Service), 1SPOC represents a groundbreaking leap in communication innovation. This pioneering platform offers a comprehensive suite of features that redefines the customer experience:
- WhatsApp Broadcasts for seamless communication across channels
- WhatsApp Dynamic Flows™ for dynamic and responsive interactions
- Communications ERP which redefines communication management
- GenAI-ChatGPT Capabilities for advanced conversational interactions
- OmniChannel Engagement for consistent customer experiences
- Seamless Cross-Platform Communication for effortless integration
- Low-Code/No-Code Flow Builder for easy workflow customization
- Conversational and Process Automation for streamlined operations
- Robust Security and Data Privacy protocols for peace of mind
Ashish Srivastava, CTO & CHRO added, “Pinnacle Teleservices is a leading provider of innovative communication solutions, dedicated to enhancing business efficiency and customer satisfaction in the digital age. Our flagship platform, 1SPOC, redefines communication management with advanced automation, integration, and personalized interactions. With 1SPOC, businesses can expect nothing short of excellence in their customer interactions. It’s more than just a platform; it’s a promise to elevate customer engagement to unprecedented levels.”
