Qualtrics who is the leader in the customer experience and creator for experience management category has recently announced Delighted AI which is artificial intelligence and machine learning engine which is built directly into Delighted’ s customer experience platform.
Qualtrics company has developed its AI technology to intelligently automate every aspect of the customer feedback process starting from scheduling to analysis and also reporting which can help companies to focus more on closing feedback loops faster than ever. Delighted AI is complementary to Qualtrics existing TextiQ enterprise technology for customerXM and also for optimizing the Delighted customers.
From the past few months, the net promoter scores have been significantly declined due to COVID 19 by creating customer experience gaps that mainly companies have failed to address or identify it. Also, the companies that have emerged as the customer experience leaders especially during the crises have always listened to their customers and have responded as soon as possible to their customer preferences and expectations.
Delighted AI was mainly created based on the semantics and themes of the millions of customer feedback responses. Roxana Turcanu who is the growth director for Adore Me which is new York bested e-commerce company said that Delighted AI has helped the right teams in their company to understand customer feedback with more precision which had helped them during the middle of the pandemic that they need to adapt and respond as quickly to their customer’s needs and also expectations.
The main benefits of Delighted AI include:
- Ensuring the highest customer response i.e Delighted AI automatically gets to know when, how it should ask customers for the feedback especially based on the adaptive sampling and also for smart scheduling.
- Also obtaining quality customer feedback such it evaluates customer feedback for finding and preventing any low-quality submissions.
- Using smart trends for surfacing feedback themes and insights, smart trends are Delighted AI-based text analysis which immediately serves the top keywords and also themes that are emerging in the customer open-ended feedback.
Acquired by Qualtrics in 2008, Delighted is one of the fastest and easiest ways for taking action on customer feedback that helps the organizations and also innovative brands of any size to immediately implement the customer experience programs mainly across all channels.
