Today, since many firms are operating online, managing online customers has become ever more difficult. Firms usually look for the most advanced ways to deal with online customers and to gain increased customer satisfaction. Responding to complaints by e-mail is one of the popular methods adapted by companies. Web chat and quick delivery of products are other methods employed by firms to maintain customer satisfaction. Flexibility to exchange faulty products once purchased online could also attract customers to online transactions. Responding positively to customer’s queries will also help in enhanced online customer satisfaction.
Read this article on Top 7 Strategies to Increase Customer Satisfaction & Loyalty
