Responding to Delhi-based CEO Ananya Narang’s recent experience at an Olive by Embassy property in Bengaluru, Olive by Embassy’s Co-founder and CEO Kahraman Yiğit said, “The pandemic pushed us to innovate, leading us to craft our own High Tech-High Touch approach, which allows us to operate smaller hotels efficiently through remote assistance and technology integration. A key advancement is our remote hotel management system, for which we have recently applied for a patent. This breakthrough makes Olive by Embassy one of the first to implement such technology at scale, enabling seamless, remote hotel operations while maintaining high service standards.”
He added, “The hospitality industry is facing major manpower shortages, post-pandemic enrollment in hospitality colleges dropped significantly. Our virtual receptionist service has become the solution and a cornerstone of operations, providing safe, 24/7 support. Its scalability and flexibility make it ideal for our hotels with low room counts, allowing us to focus on enhancing guest experiences while streamlining operations in the background.”
